Sugar & Spice is a family-run, established shop specialising in gift confectionery and handmade chocolates.  The popularity of our vast range has now enabled us to bring you a selection available to purchase online. We hope you will enjoy them as much as our regular customers who buy directly from our store.    We are open 7 days Monday to Saturday 10am to 10pm and Sunday 11am to 10pm from April to September and close at 5.30pm from October to March.  If, for any reason, you wish to contact us our details are as follows:   T. Dawson (Proprietor) Sugar & Spice 26-28 Main Street Largs Ayrshire Scotland KA30 8AB   Tel: 01475 675200 Fax: 01475 689861 Email:info@sugar-and-spice.co.uk   1. GENERAL It is our aim to provide you with the very best we can source in chocolates and gift confectionery.  The terms and conditions set out below are applicable to the supply of products from www.sugar-and-spice.co.uk to the buyer, hereafter referred to as the Customer. We stock many items from many different manufacturers.  It is with regret that we are unable to assure you that the products we supply will not have traces of nuts. 2. PRIVACY 2.1 We do not disclose customer information to third parties. 2.2 We do not collect information deemed 'sensitive' under the Data Protection Act 1998.  Your contact details (but NOT your credit card details, see below) are retained on a restricted access system within our internal systems, which is in keeping with both our security policy and the law. 2.3 Occasionally we may collect information to enable us to inform you of new products or promotions. 3. PRICING 3.1 All prices are quoted in Pounds sterling. 3.2 All prices are inclusive of VAT at 17.5%. 3.3 Carriage is charged at £5.95 on all orders.  3.4 Sugar & Spice takes every care to ensure information and prices are correct and withholds the right to make any price changes it deems necessary. 4. PAYMENT 4.1 Payment must be made in Pounds sterling only by one of the following payment methods: Major credit cards as listed: Mastercard, Visa, Switch, Solo, Visa Delta 4.2 Sugar & Spice does not retain your credit or debit card details on its systems.  When you reach the page for entering your card information, you are connected directly to the WorldPay secure server.  WorldPay are our payment service provider and will process any charges or refunds to your card. 5. TRANSFER OF RISK The risk in the goods shall fully pass to the Customer once the goods have been delivered by our nominated transport provider and signed for. 6. DELIVERY 6.1 All products shown are despatched from our shop in Largs.  Unless requested by the Customer, all products must be signed for at the time delivery is made.  The Customer must request any alternative delivery method at the time of ordering and goods will be despatched at the Customer's own risk. 6.2 Sugar & Spice aim to deliver all goods within 7 working days from processing of payment however most items will be received by you within 2 - 3 working days.  We do not despatch goods over the weekend.  Despatch normally takes place within 24 - 48 hours as payment is processed.  Any orders that will exceed 28 days to fulfil the Customer will be notified in writing and will be offered the option of order cancellation and a refund of payment.  Any products not available at the time of ordering will be despatched as soon as possible.  Sugar & Spice cannot be held responsible for delays in the delivery caused by our suppliers or transport providers. 6.3 If a product is not in stock, we will back order it for you; you will be emailed with the option to cancel your order if you would rather not wait.  This does not affect your statutory rights as a customer. 7. ACCEPTANCE The Customer shall inspect the goods within a reasonable time period after delivery and shall be deemed to have accepted the goods, unless, within a reasonable time period after their delivery, the Customer notifies Sugar & Spice that the goods are rejected.  If no notification of rejection is received within 7 days, Sugar & Spice will consider the products being as described, of satisfactory quality and therefore reserve the right not to accept any rejection of goods at a later date. 8. RETURNS / REFUND POLICY 8.1 If the goods are rejected within the timescale as defined in Clause 7, the Customer shall comply with the Sugar & Spice returns procedure as stated below.  Sugar & Spice will not accept any returned goods should the returns procedure not be followed. 8.2 The Customer must contact Sugar & Spice by either telephone or email to obtain a returns authorisation.  A returns code will be issued and must be referred to in all correspondence.  This number must also be clearly marked on any return packages.  Sugar & Spice will arrange for the relevant packages to be collected from the Customer.  A collection charge will apply to returns where goods are not damaged or faulty. 8.3 In cases where the goods are rejected within the specified time, the Customer is entitled to a full refund or replacement.  The faulty or damaged products must be returned to Sugar & Spice before the refund or replacement can be issued.  Refund is within 30 days of cancellation. 9. CANCELLATIONS 9.1 Cancellations are only accepted if the Customer complies with Sugar & Spice's cancellation procedure and before any goods have been despatched.  If the order has been despatched prior to the cancellation, the returns procedure as defined in Clause 8 (8.2 and 8.3) above will apply.  If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment. 9.2 Cancellations can be made either by telephone or by e-mail directly with Sugar & Spice.  Please remember, order despatch normally takes place within 24 - 48 hours.   10. LAW These terms and conditions are governed and shall be interpreted in accordance with UK law. 11. IMAGES Product images are for illustrative purposes only and may differ slightly from the actual product.  All images are used by Sugar & Spice with permission from the suppliers of the goods.